Terms of service

ACCEPTANCE AND CANCELLATION OF ORDERS

All orders are subject to acceptance in writing by Valetron or a duly authorized agent of Valetron. Any written acknowledgement of receipt of an order shall not, in and of itself, constitute such acceptance. Orders accepted by Valetron may be cancelled by Customer upon written consent of Valetron provided such order is not “NC/NR” or “Non-Cancelable/Non-Returnable”, “Non-Standard Products” or governed by a Purchase Agreement Letter. Non-Standard Products are defined as Products that are special orders, custom orders, orders for non-standard products, products not customarily in stock or orders for value-added products. Non-standard products are non-cancelable and non-refundable. In the event of cancellation or other withdrawal of an order for any reason, and without limiting any other remedy which Valetron may have as a result of such cancellation or other withdrawal, reasonable cancellation or restocking charges shall include all expenses incurred and commitments made by Valetron, and shall be paid by Customer to Valetron. Customer requests to reschedule are subject to acceptance by Valetron in its sole discretion. Orders may not be cancelled or rescheduled after the order has been submitted by Valetron to the shipment carrier. Valetron reserves the right to allocate sales and limit quantities of selected Products among its customers in its sole discretion. Product specifications and availability are subject to change without prior notice.

Returns:

Customer must notify Valetron within 30 days from date of shipment of any defective product. (See Valetron’S LIMITED WARRANTEE for further information.) Returns are normally accepted when completed within 30 days of the ship date. If Valetron agrees to accept a return, return freight charges must be prepaid by customer. Valetron will not accept COD shipments. Some products may require return directly to the manufacturer. Contact a sales representative for a Return Materials Authorization Number and addressing instructions prior to returning product. The foregoing statements concerning Returns do not apply to NON-CANCELABLE/NON-RETURNABLE PRODUCTS. (See the NON-CANCELABLE/NON-RETURNABLE PRODUCTS section in these terms.)

Counterfeit Product Prevention Clause:

Only products originally shipped from Valetron or from a supplier at Valetron’s direction (drop-ship) will be returned to Valetron. All others will be promptly quarantined and disposed of or returned to the customer. By a Customer returning products to Valetron, the Customer certifies that the products were purchased from Valetron and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product. The return should be in the original packaging (manufacturer or Valetron), in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions.

PRICES:

Orders are billed at the prices in effect at the time of shipment. Prices will be as specified by Valetron and will be applicable for the period specified in Valetron’s quote. If no period is specified, quoted prices will be applicable for thirty (30) days. The catalog reflects the latest pricing information available at the time of printing. Prices shown in the catalog are subject to change without notice. Prices are subject to increase in the event of an increase in Valetron’s costs or other circumstances beyond Valetron’s reasonable control. If Customer does not purchase the quantity upon which quantity prices are based, Customer will pay the non-discounted price for the quantity actually purchased and/or a cancellation or restocking fee. Prices are exclusive of taxes, impositions and other charges, including sales, use, excise, value-added and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent’s and broker’s fees, bank fees, consular fees, and document fees.

TERMS OF PAYMENT:

All payments must be made in the currency billed on the original invoice.

Credit cards accepted include major credit cards, purchase cards, and major bank debit cards including MasterCard, VISA, Diners Club, Discover, and American Express. Credit Card billing information must be verified on new customers prior to shipment of order. Payment terms by Purchase Order is not accepted unless signed by Valetron’s acceptance letter.

Prepaid Wire Transfer/EFT/Proforma: Customers can wire the funds to our bank. After your order is placed we will e-mail a Proforma invoice which includes our bank information, the merchandise total, shipping charges and a $25 (USD) wire transfer/ EFT fee. We will reserve stock for your order for 72 hours on orders awaiting funds. Orders will be cancelled after 20 business days if funds have not been received. Customer is responsible for duties and taxes.

a. TERMS OF PAYMENT:

For All Orders Customer agrees to pay the entire net amount of each invoice from Valetron pursuant to the terms of each such invoice, without offset or deduction. Orders are subject to credit approval by Valetron, which may in its sole discretion at any time change the terms of Customer’s credit, require payment in cash, bank wire transfer/EFT or by official bank check, and/or require payment of any or all amounts due or to become due for Customer’s order before shipment of any or all of the Products. If Valetron reasonably believes that the Customer’s ability to make payments may be impaired or if Customer fails to pay any invoice when due, Valetron may suspend delivery of any order or any remaining balance thereof, until such payment is made or cancel any order or any remaining balance thereof. Customer will remain liable to pay for any Products already shipped and all Non-Standard Products ordered by Customer. Customer agrees to submit such financial information as Valetron may reasonably require for determination of credit terms and/or continuation of credit terms. Checks are accepted subject to collection and the date of collection will be deemed the date of payment. Any check received from Customer may be applied by Valetron against any obligation owing by Customer to Valetron under this or any other contract, regardless of any statement appearing on or referring to such check, without discharging Customer’s liability for any additional amounts owing by Customer to Valetron. The acceptance by Valetron of such check will not constitute a waiver of Valetron’s right to pursue the collection of any remaining balance. Invoices not paid when due will bear interest to date of payment at the annual rate of eighteen (24%) percent or such lower rate as may be the maximum permitted by law. If Customer fails to make payment when due, Valetron may pursue any legal or equitable remedies, in which event Valetron will be entitled to reimbursement of costs for collection and reasonable attorneys’ fees. There is a 1000/- (INR) service charge on all returned checks.

SALES TAX:

INDIAN Shipments:
When required by law Valetron will collect Central, State and/or Local sale, use, excise, and other taxes that apply to a Customer’s shipment. These taxes are in addition to the purchase price of the Products subject to an order. Customer will remit the correct tax unless customer is tax exempt and Valetron has a valid signed tax exemption certificate on file.
INTERNATIONAL Shipments:
All applicable VAT, PST, HST, and/or GST charges along with brokerage fees will be the responsibility of the Customer and due at the time of delivery.

DELIVERY AND TITLE:

All shipments by Valetron are F.O.B. point of shipment from Valetron’s facility and the amount of all transportation charges will be paid to Valetron by the Customer in addition to the purchase price of the Products. Subject to Valetron’s right of stoppage in transit, delivery of the Products to the carrier will constitute delivery to Customer and title and risk of loss will pass to Customer. Valetron will make reasonable efforts to initiate shipment and schedule delivery as close as possible to Customer’s requested delivery date(s). Customer acknowledges that delivery dates provided by Valetron are estimates only and that Valetron will not be liable for failure to deliver on such dates. Selection of the carrier and delivery route will be made by Valetron unless specifically designated by Customer. Valetron reserves the right to make deliveries in installments. Delay in delivery of one installment will not entitle Customer to cancel any other installment(s). Delivery of any installment of Products within thirty (30) days after the date requested will constitute a timely delivery. Delivery of a quantity that varies from the quantity specified shall not relieve Customer of the obligation to accept delivery and pay for the Products delivered.

Valetron’S LIMITED WARRANTY:

Valetron agrees to transfer to Customer whatever transferable warranties Valetron receives from the manufacturer of Products sold to Customer. Valetron makes no other warranty, express or implied, with respect to the Products. IN PARTICULAR, Valetron MAKES NO WARRANTY RESPECTING THE MERCHANTABILITY OF THE PRODUCTS OR THEIR SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE OR RESPECTING INFRINGEMENT. Valetron’s liability arising out of any sale of products to Customer is expressly limited to either (1) Refund of the purchase price paid by Customer for such Products (without interest), or (2) Repair and/or replacement of such Products, at Valetron’s election, with such remedies exclusive and in lieu of all others. Warranty does not include failed Integrated Circuits or GSM module or GPS module on the board. Customer must notify Valetron within 30 days from date of shipment of any defective product. This warranty is in lieu of any and all other warranties, whether oral, written, expressed, implied or statutory. Implied warranties of fitness for a particular purpose and merchantability are specifically excluded and shall not apply. Customer’s obligations and Valetron’s remedies with respect to defective or nonconforming products, are solely and exclusively as stated herein. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

Valetron CORPORATE RoHS COMPLIANCE AND LEAD-FREE POLICY:

It is the policy of Valetron to identify and offer products to the Customer as RoHS Compliant or Lead Free, only after specific requirements have been met. Valetron performs no testing of product and relies solely on the manufacturer of the product for identification of RoHS Compliance and for absence of lead. Furthermore, Valetron makes no warranty, certification or declaration of compliance concerning said Products. Product is advertised or offered as RoHS Complaint or Lead-Free only after sufficient evidence is received from the component manufacturer; and any inventory, either in a bin or on order, has been determined to be RoHS compliant and/or Lead Free. Any relevant evidence will be filed and maintained for at least four years from the date of receipt. Valetron defines the term “RoHS” as supplier declared compliance to all restricted hazardous substance regulations under the ELV, WEEE or RoHS EU directives, regulations or laws. Valetron defines the term “Lead Free” as pertaining to any product that has been declared by a Supplier to be “Lead Free”. All statements by Valetron of RoHS compliance are based on producer documentation.

7a. Valetron CORPORATE WEEE POLICY:

Valetron is not registered as a “producer” in the European Union, and does not provide a WEEE recycling program within the EU. A very small number of products that Valetron sells are subject to the European Union Directive 2002/96/EC known as WEEE. Therefore, it is the policy of Valetron to not export or place on the market, EEE classified products (as defined by EU Directive 2002/96/EC) to Customers within the European Union member countries.

7b. PRODUCT COUNTRY OF ORIGIN:

Valetron maintains Country of Origin information on all products in its inventory. This information is provided to customers on request. Our manufacturers do not provide Valetron with the country of origin of each raw material or subcomponent that is incorporated into the Manufacturer’s final product.

LIMITATION OF LIABILITIES:

IN NO EVENT SHALL Valetron BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE including, but not limited to, damages resulting from loss of profit or revenue, recall costs, claims for service interruptions or failure to supply downtime, testing, installation or removal costs, costs of substitute products, property damage, personal injury, death or legal expenses. Customer’s recovery from Valetron for any claim shall not exceed the purchase price paid by Customer for the goods, irrespective of the nature of the claim, whether in warrant, contract or otherwise. CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD Valetron HARMLESS FROM ANY CLAIMS BROUGHT BY ANY PARTY REGARDING PRODUCTS SUPPLIED BY Valetron AND INCORPORATED INTO THE CUSTOMER’S PRODUCT.

PRODUCT SAFETY NOTICE AND RESTRICTIONS:

Products are intended for commercial use only. Products are traceable at the manufacturer’s level only. There is no lot level traceability. Valetron does not determine the specifications or conduct any performance or safety testing of any products that it sells. Specification sheets provided to Customers are produced by the manufacturer or transcribed from information provided by the manufacturer. Valetron is not a Qualified Manufacturers List (QML) supplier or a supplier of Qualified Product Listing (QPL) components. Customer agrees that all purchases are for commercial or other applications that do not require QPL components. Any reference to military specifications in our catalog or on our website is for reference only and does not modify these terms and conditions. Valetron does not participate in any product safety engineering, product safety review or product safety testing. Valetron cannot provide any safety testing, safety evaluation or safety engineering services. Products sold by Valetron are not designed, intended or authorized for use in life support, life sustaining, human implantable, nuclear facilities, flight control systems, or other applications in which the failure of such Products could result in personal injury, of life or catastrophic property damage. If Customer uses or sells the Products for use in any such applications: (1) Customer acknowledges that such use or sale is at Customer’s sole risk; (2) Customer agrees that Valetron and the manufacturer of the Products are not liable, in whole or in part, for any claim or damage arising from such use; and (3) CUSTOMER AGREES TO INDEMNIFY, DEFEND AND HOLD Valetron AND THE MANUFACTURER OF THE PRODUCTS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, EXPENSES AND LIABILITIES ARISING OUT OF OR IN CONNECTION WITH SUCH USE OR SALE.

STATEMENTS AND ADVICE:

If statements or advice, technical or otherwise, are offered or given to Customer, such statements or advice will be deemed to be given as an accommodation to Customer and without charge. Valetron shall have no responsibility or liability for the content or use of such statements or advice. Valetron Technical support is provided by email and, therefore, extremely limited in scope which prevents us from the direct participation in the design of any customer products. We do not conduct product suitability studies or engineering reviews of products that we sell, nor for the final product that a Customer produces.

NON-CANCELABLE/NON-RETURNABLE PRODUCTS:

From time to time, Seller will notify Buyer of a product that is “NC/NR”, (Non-Cancelable/Non-Returnable) upon determining that an order requires such conditions of sale. Buyer understands that “NC/NR” products are obtained by Valetron from the manufacturer specifically for the buyer. Irrespective of circumstances, the buyer agrees that “NC/NR” products may not be cancelled, returned or rescheduled by the buyer without the agreement of both Valetron’s supplier and the written consent of Valetron. All products purchased by Customers classified by Valetron as an Electronic Component Distributors or Brokers shall be deemed Non-Cancellable/Non-Returnable.

INTELLECTUAL PROPERTY:

If an order includes software or other intellectual property, such software or other intellectual property is provided by Valetron to Customer subject to the copyright and user license, the terms and conditions of which are set forth in the license agreement accompanying such software or other intellectual property. Nothing herein shall be construed to grant any rights or license to use any software or other intellectual property in any manner or for any purpose not expressly permitted by such license agreement. Unopened software may be returned for credit. Opened software may not be returned unless defective.

FORCE MAJEURE:

Valetron will not be liable for delays in delivery or for failure to perform its obligations due to causes beyond its reasonable control including, but not limited to, product allocations, material shortages, labor disputes, transportation delays, unforeseen circumstances, acts of God, acts or omissions of other parties, acts or omissions il or military authorities, Government priorities, fires, strikes, floods, severe weather conditions, computer interruptions, terrorism, epidemics, quarantine restrictions, riots or war. Valetron’s time for delivery or performance will be extended by the period of such delay or Valetron may, at its option, cancel any order or remaining part thereof, without liability by giving notice to Customer.

EXPORT CONTROL:

Valetron is committed to compliance with all Indian Export Regulations and Laws. Valetron will not sell or ship to individuals or organizations identified as Specially Designated Nationals and Blocked Persons. Valetron will not sell or ship products prohibited under Export Administration Regulations to individuals or organizations. Valetron will not seek export licenses pursuant to Export Administration Regulations. Valetron participates in BIS Export Enforcement and OFAC transaction reporting. Furthermore, Valetron prohibits the re-export, brokering or transshipment of its products to any individual, organization or country prohibited by the OFAC or BIS. The sale, resale or other disposition of Products, and any related technology or documentation, are subject to the export control laws, regulations and orders of the India and may be subject to the export and/or import control laws and regulations of other countries. Customer agrees to comply with all such laws, regulations and orders. Customer further acknowledges that it shall not directly or indirectly export any Products to any country to which such export or transmission is restricted or prohibited. Customer acknowledges its responsibility to obtain any license to export, re-export or import as may be required.

Export Classification Disclaimer:

Any use made of Valetron classifications, whether it be ECCNs or any variation of Harmonized Tariff codes, is without recourse to Valetron and at the user’s risk. Export classifications are subject to change. If you export or re-export, your company, as the exporter of record, is responsible for determining the correct classification of any item at the time of export. Any export classification by Valetron is for Valetron?s internal use only and shall not be construed as a representation or warranty regarding the proper export classification nor relied upon to make licensing determinations.

GENERAL:

The Terms and Conditions may not be modified or cancelled without Valetron’s written agreement. Accordingly, goods furnished and services rendered by Valetron are sold only on the terms and conditions stated herein. The sale of Products hereunder will be governed by the Terms and Conditions, not with standing contrary or additional terms and conditions in any order purchase order, planning schedule, acknowledgment, confirmation or any other form or document issued by either party affecting the purchase and/or sale of Products. Not with standing any terms and conditions on Customer’s order, the information and conditions on the Credit Application are controlling over Customer and Valetron. Any conflicting statements or terms listed on the Customer purchase orders, invoices, confirmations or other Customer generated documents (“Customer Documents”), whether heretofore or hereafter submitted, are negated by submission of the Credit Application and the issuance of credit by Valetron, and all different or additional terms and conditions contained in any Customer Documents are hereby objected to by Valetron. Valetron’s performance of any contract is expressly made conditional on Customer’s agreement to Valetron’s Terms and Conditions of Sale, unless otherwise specifically agreed upon in writing by Valetron. In the absence of such agreement, commencement of performance and/or delivery shall be for Customer’s convenience only and shall not be deemed or construed to be acceptance of Customer’s terms and conditions or any of them. If a contract is not earlier formed by mutual agreement in writing, acceptance by Customer of any goods or services shall be deemed acceptance by Customer of the terms and conditions stated herein. No rights, duties, agreements or obligations hereunder, may be assigned or transferred by operation of law, merger or otherwise, without the prior written consent of Valetron. The obligations, rights, terms and conditions hereof will be binding on the parties hereto and their respective successors and assigns. The waiver or breach of any term, condition or covenant hereof, or default under any provision hereof, will not be deemed to constitute a waiver of any other term, condition, or covenant contained herein, or of any subsequent breach or default of any kind or nature. Any provision hereof which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof in that jurisdiction, or affecting the validity or enforceability of such provision in any other jurisdiction. The Terms and Conditions will be governed by and construed in accordance with the laws of the state of Gujarat and the applicable laws of the India.